Policies
Mighty K9 Refund Policy
Orders of Mighty K9 placed through this site can be refunded within 30 days, including empty bottles. Call +1 (302) 200-3480 with your order ID, then mail the bottles with your full name, email and order ID to 1775 Broadway, Floor 8, New York, NY 10019. You pay return shipping. Refunds are issued 3-5 business days after the return is credited.
Written by the Mighty K9 editorial teamUpdated
Scope
Who does the Mighty K9 refund policy apply to?
This policy applies to Mighty K9 orders placed through this site's order links and handled by the BuyGoods order desk. Orders placed directly on the brand store at mighty-k9.com follow that store's own policy, described further down.
This site is run by Mymightyk9, the U.S. stocking partner for Mighty K9. We are not the manufacturer. The order desk, not the website team, processes every refund.
Policy effective October 11, 2026. If a term changes, the effective date moves forward.
Not sure where you ordered? Look at the sender of your confirmation email, or call +1 (302) 200-3480 and give the email address you used.
The terms
What are the Mighty K9 refund terms?
You have 30 days to ask for a refund, and opened or empty bottles qualify. Postage for the return is your cost.
| Refund window | 30 days |
|---|---|
| Bottles accepted | Unopened, opened and empty bottles |
| How to start | Call +1 (302) 200-3480 with your order ID, or email [email protected] |
| What to include in the box | Your full name, email and order ID |
| Return address | 1775 Broadway, Floor 8, New York, NY 10019, USA |
| Return shipping | Buyer pays return shipping. Use a tracked service. |
| When the refund is issued | 3-5 business days after the return is credited, then 5-10 days for your card issuer to post it |
| Where the money goes | Through your card issuer, which posts it to your statement |
| Website email | [email protected] cannot see orders or start refunds |
Step by step
How do I start a Mighty K9 refund?
Start with a phone call to the order desk, then mail the bottles. Follow these steps in order so nothing gets lost.
Gather your details
Have your order ID from the confirmation email, the name on the order and the email you used.
Contact the order desk
Call +1 (302) 200-3480 within 30 days. Ask for a refund and confirm the return address and any reference they give you.
Pack every bottle
Put all bottles from the order in the box, empty ones too. Wrap them so glass does not break in the mail.
Add a note
Write your full name, email and order ID on a sheet of paper inside the box.
Ship with tracking
Mail the box to 1775 Broadway, Floor 8, New York, NY 10019, USA using a tracked service. Keep the receipt and tracking number.
Check your statement
The refund is issued 3-5 business days after the return is credited. Your card issuer can then take 5-10 days to show it.
The guarantee page has a day-by-day plan for the 30-day window.
Timing
How quickly is a Mighty K9 refund paid?
Allow for three stages: the mail, the credit, and your bank. The refund is issued 3-5 business days after your return is credited, and then the card issuer can take 5-10 days to post it.
- In the mail
Depends on the service you choose. Tracking shows when it reaches the returns address.
- Return credited
The order desk logs the bottles against your order ID.
- Refund issued
3-5 business days after the return is credited.
- On your statement
5-10 days more for your card issuer to post it.
If the tracking shows delivery and nothing has posted after those periods, call +1 (302) 200-3480 with your order ID and tracking number.
Costs
Who pays shipping on a Mighty K9 return?
You do. Return shipping is not covered, and the original shipping charge on a single bottle, $8, is part of what you paid to receive it.
A small padded box is usually enough for a few bottles. Pick a service with tracking even if it costs a little more. Without proof that the box arrived, a lost return may not be refunded. Packing and delivery details are on the shipping page.
Try Mighty K9 for 30 days2 mL a day · from $64.99 a bottle · free U.S. shipping on 3+ bottles
Order nowLimits
When can a Mighty K9 refund be refused?
A refund can be refused when the request comes after the 30-day window, or when the bottles were not bought through this site.
- Requests made after day 30.
- Bottles bought from another seller or marketplace. Ask that seller instead.
- Returns sent with no order ID, so the desk cannot match them.
- Lost returns with no tracking or proof of delivery.
If your dog had vomiting, diarrhea or another problem after a serving, stop the product and talk to your vet first. You can still ask for a refund within the window.
Brand store orders
What is the refund policy for orders placed on mighty-k9.com?
Orders placed directly on mighty-k9.com have a 30-day window counted from receipt, and you need an RMA number first (Mighty-K9, refund policy). The brand store, not our order desk, handles them.
| Term | Orders through this site | Orders on mighty-k9.com |
|---|---|---|
| Window | 30 days | 30 days from receipt |
| First step | Call +1 (302) 200-3480 | Get an RMA number |
| Contact | [email protected] | [email protected], (713) 432-9245 |
| Used bottles | Accepted | Opened and fully used accepted |
| Restocking fee | Not published | None |
| Return shipping | Buyer pays | Buyer pays |
| Return address | 1775 Broadway, Floor 8, New York, NY 10019, USA | 5999 West 34th St., Suite 106, Houston, TX 77092 |
| Can be refused | Late, unmatched or untracked returns | No RMA, or a truly empty package with nothing inside |
The brand store says a lost return without proof of delivery cannot be refunded, and this site may not be able to refund one either. The brand store's hours are Monday to Friday, 9 AM to 5 PM CST.
Keep these
What records should I keep for a Mighty K9 refund?
Order email
It holds your order ID, the key to every refund.
Tracking receipt
Proof the return reached the address.
Call notes
Date, time and what the desk told you.
FAQ
Mighty K9 refund policy questions
What is the Mighty K9 refund policy?
Orders placed through this site can be refunded within 30 days, including opened and empty bottles. Call +1 (302) 200-3480 with your order ID, mail the bottles with a note, and pay the return postage. Brand store orders follow mighty-k9.com's own policy.
Where do I send my Mighty K9 return?
Orders through this site go to 1775 Broadway, Floor 8, New York, NY 10019. Orders placed on mighty-k9.com go to Mighty-K9, 5999 West 34th St., Suite 106, Houston, TX 77092, but only after you get an RMA number from the brand store.
How do I contact Mighty K9 for a refund?
For orders through this site, call the order desk at +1 (302) 200-3480 or email [email protected] with your order ID. For brand store orders, use [email protected] or (713) 432-9245. The website email cannot see orders.
Can I get a Mighty K9 refund after 30 days?
No. Both refund routes use a 30-day window. On the brand store it counts from the day you receive the order. If you are unsure about the product, call before the window closes rather than waiting.
Does Mighty K9 refund shipping costs?
Return postage is not refunded on either route; you pay it and should use tracking. The refund covers the product. Ask the order desk on your call how the original shipping charge is treated for your order.
Do I need the bottles to get a Mighty K9 refund?
Yes, send the bottles back, even empty ones. Empty bottles are accepted. The brand store refuses packages that arrive truly empty with nothing inside, so the bottles themselves must be in the box.
Why has my Mighty K9 refund not arrived?
Refunds are issued 3-5 business days after the return is credited, then your card issuer can take 5-10 days. If tracking shows delivery and both periods have passed, call +1 (302) 200-3480 with your order ID and tracking number.
Who wrote this
Written and reviewed by
Plain-language pages built from the label, the sales page and linked veterinary sources.
Last updated . See our editorial standards, and how we check reviews, before you rely on a page. This website is run by a U.S. stocking partner, not by the manufacturer. We are paid when you buy through our order links.
Keep reading
More about Mighty K9
Guarantee
What the 30-day empty bottle guarantee covers, what it does not, and how to claim it before the window closes.
Read more
Shipping
How long Mighty K9 takes to arrive, what shipping costs, and what to do about a late, wrong or leaking package.
Read moreContact
Which phone number or inbox handles order support, refunds, website questions and brand-store orders, and what to have ready.
Read moreU.S. stocking partner for Mighty K9
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