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Contact Mighty K9: Who to Reach for Orders, Refunds and Questions
For tracking, changes and refunds on orders placed through this site, call the order desk at +1 (302) 200-3480 or email [email protected]. The website inbox, [email protected], handles pages, typos, privacy and press, Mon-Fri 9:00am-5:00pm ET, and cannot see orders. Orders placed on mighty-k9.com go to [email protected].
Written by the Mighty K9 editorial teamUpdated
Contacts
Who do I contact about Mighty K9?
Start with the order desk for anything about an order. Use the website inbox for everything about the pages.
Mighty K9 has two support routes, because it can be bought in two places. Orders placed through the links on this site go to the BuyGoods order desk. Orders placed directly on the brand's own store go to that store's team in Houston.
Tracking, changes and refunds
+1 (302) 200-3480
[email protected]
BuyGoods order desk. This desk can see orders placed through this site. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
650 Fifth Avenue, Floor 10
New York, NY 10019
Mail only. No walk-in sales.
Returns (New York)
1775 Broadway, Floor 8
New York, NY 10019
Put your full name, email and order ID inside. Buyer pays return shipping. Use a tracked service.
Orders placed directly on mighty-k9.com follow that store's policy: email [email protected] or call (713) 432-9245 (Mon-Fri 9:00 AM-5:00 PM CST) for a return number first. Its address is 5999 West 34th St., Suite 106, Houston, TX 77092.
Quick guide
Which contact handles which question?
| Your question | Contact | Have ready |
|---|---|---|
| Where is my order? Tracking number? | +1 (302) 200-3480 or [email protected] | Order ID, email used at checkout |
| Change or cancel an order | +1 (302) 200-3480 | Order ID, what to change |
| Refund under the 30-day guarantee | +1 (302) 200-3480 | Order ID, order email |
| Where to mail a return | 1775 Broadway, Floor 8, New York, NY 10019, USA | Full name, email and order ID inside |
| Order placed on mighty-k9.com | [email protected] or (713) 432-9245 | Brand-store order number, RMA request |
| Typo, broken link or wrong fact on a page | [email protected] | Page address, what looks wrong |
| Privacy or data request | [email protected] | Your name and the email you used |
| Press or partnership | [email protected] | Outlet, topic, deadline |
| Your dog seems unwell | Your vet first | Bottle, lot number, what your dog ate |
Before you call
What should I have ready before I contact support?
Have your order ID and the email you used at checkout in front of you. Both are in the order confirmation email, so search your inbox and spam folder before you call.
- Order ID. The order desk finds your order with it. Without it, the desk has to search by name and email, which takes longer.
- Checkout email and full name. These must match the order record.
- Number of bottles bought and opened. The guarantee covers empty bottles too, so say how many are used.
- The lot code on the bottle. Write it down before you mail anything back. It helps if you later report a problem.
- Tracking number for a return. You pay return shipping, so use a tracked service and keep the receipt.
- For a page error: the page address and a short note on what you think is wrong, with a source if you have one.
Hours
When will I hear back from Mighty K9 support?
The website inbox is staffed Mon-Fri 9:00am-5:00pm ET, so a message sent on Friday evening is read the next business day. The brand store lists Mon-Fri 9:00 AM-5:00 PM CST for its team.
The order desk does not publish set hours on the pages we checked, and we will not guess at them. If a call does not connect, email [email protected] with your order ID in the subject line, so the message is easy to match.
Once a return is credited, the refund takes 3-5 business days after the return is credited, then 5-10 days for your card issuer to post it. Count those days from the credit, not from the day you mailed the box.
Direct orders
I ordered on the brand's own store. Who do I contact?
Contact the brand store, not our order desk. Orders placed directly on mighty-k9.com follow that store's own refund policy, and our order desk cannot see them (Mighty-K9, refund policy).
- Email [email protected] or call (713) 432-9245, Mon-Fri 9:00 AM-5:00 PM CST.
- Ask for an RMA (return) number before you mail anything. Packages without one can be refused.
- The window is 30 days from the day you received the order.
- Opened and fully used bottles are accepted, with no restocking fee.
- A box that arrives truly empty, with nothing inside, can be refused. Send the bottles back.
- Use tracking. A lost return without proof of delivery may not be refunded.
The store's mailing address is 5999 West 34th St., Suite 106, Houston, TX 77092. Shipping questions for those orders follow the store's shipping policy.
Try Mighty K9 for 30 days2 mL a day · from $64.99 a bottle · free U.S. shipping on 3+ bottles
Order nowRefunds
How do I start a Mighty K9 refund through this site?
Call the order desk first; do not mail a box without talking to them. The steps below cover orders placed through our links. Full details sit on the refund policy page.
Call within 30 days
Phone +1 (302) 200-3480 with your order ID. Say you want to use the 30-day money-back guarantee.
Get the return details
Write down what the desk tells you. Returns go to 1775 Broadway, Floor 8, New York, NY 10019, USA.
Pack the bottles
Include full and empty bottles, plus a note with your full name, email and order ID.
Ship with tracking
Buyer pays return shipping. Use a tracked service. Keep the receipt and tracking number.
Watch for the credit
The refund takes 3-5 business days after the return is credited, then 5-10 days for your card issuer to post it.
Timeline
How does the 30-day window run?
Plan your call so you reach the desk well before day 30.
- Day 1
Order and keep the email
Keep your order ID: every refund call needs it. Save the confirmation email and the box.
- Days 3-7
The bottle arrives
The brand store lists 1-2 business days to process and 3-5 business days for standard U.S. shipping.
- Days 14-21
First check-in
The sales FAQ says owners often notice changes in two to three weeks. Note stairs, rising and walks.
- Day 25
Decide
Not for your dog? Call the order desk now, while there is time to get a return number and mail the bottles.
- Day 30
Window closes
Phone +1 (302) 200-3480 before day 30 ends. Empty bottles qualify; you pay return shipping.
The sales FAQ also says full results take eight to twelve weeks, which is longer than the 30-day window. Decide by day 30 based on what you have seen.
Your dog first
Who do I call if my dog has a bad reaction?
Call your vet first, before any seller. Neither the order desk nor the website inbox can give veterinary advice.
Vomiting, refusing food, belly pain or weakness need a vet the same day. If your dog swallowed a large amount of anything, ASPCA Animal Poison Control answers 24/7 at (888) 426-4435; a fee may apply (ASPCA Animal Poison Control).
After your dog is cared for, you can report the problem to FDA. Email Form 1932a to [email protected] or call 1-888-FDA-VETS (FDA, Report Animal Drug Side Effects). Keep the bottle and box with the lot number (FDA, Report a Pet Food Complaint). Then tell the order desk, so the batch is on record. The side effects page lists what to watch for.
Everything else
How do I report a page error, a privacy request or a press question?
Email [email protected] for anything about the website itself. That inbox reads corrections, privacy requests and press questions on weekdays.
- Corrections. Tell us the page and the fact. We check it against the label, the brand store and the linked source, then fix it and update the date. Our editorial standards explain how.
- Privacy. Ask what we hold about you, or ask us to delete it. Order records sit with the order desk, so we may point you there.
- Press. We can explain how the pages are written, but we cannot speak for the maker.
We earn money when people buy through our order links. That never changes how we answer a question.
FAQ
Mighty K9 contact FAQ
What is the Mighty K9 customer service phone number?
For orders placed through this site, call the BuyGoods order desk at +1 (302) 200-3480. It handles tracking, order changes and refunds. For orders placed directly on mighty-k9.com, call the brand store at (713) 432-9245, Mon-Fri 9:00 AM-5:00 PM CST.
What is the Mighty K9 support email?
It depends on the question. Order questions go to [email protected]. Website questions about pages, typos, privacy or press go to [email protected]. Brand-store orders go to [email protected]. Put your order ID in the subject line for any order email.
Why can't the website email help with my refund?
The website inbox has no access to order records. It covers the pages only. Refunds for orders placed through our links need the order desk at +1 (302) 200-3480, which can look up your order ID and start the return.
What is the return address for Mighty K9?
Returns for orders placed through this site go to 1775 Broadway, Floor 8, New York, NY 10019. Put your full name, email and order ID inside. Call the order desk first, pay the return postage yourself and use a tracked service.
Can I visit the Mighty K9 office in New York?
No. The office at 650 Fifth Avenue, Floor 10, New York, NY 10019 handles mail only. There are no walk-in sales or in-person returns. Call or email for any order question instead.
Is Mymightyk9 the manufacturer of Mighty K9?
No. Mymightyk9 is the U.S. stocking partner for Mighty K9, not the maker. We run this website and earn money when people order through our links. Questions about how the product is made are best sent to the brand store team.
Who wrote this
Written and reviewed by
Plain-language pages built from the label, the sales page and linked veterinary sources.
Last updated . See our editorial standards, and how we check reviews, before you rely on a page. This website is run by a U.S. stocking partner, not by the manufacturer. We are paid when you buy through our order links.
Keep reading
More about Mighty K9
Refund policy
The formal Mighty K9 refund rules: the 30-day window, what to send, where to send it and how long the money takes.
Read more
Shipping
How long Mighty K9 takes to arrive, what shipping costs, and what to do about a late, wrong or leaking package.
Read moreFAQ
About 40 real search questions on dose, ESS60, safety, results, prices and refunds, each answered in a few lines.
Read moreU.S. stocking partner for Mighty K9
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